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Q: Why are there shipping delays and why are they so long?
A: There are many many reasons – the simple answer is. The fitness industry is at its max right now. Products are so sought after and in such demand manufacturing facilities cannot keep up with the demand. These shipping delays will be in place throughout the summer and possibly well into the holiday season, for some manufacturers. Patience is going to be key here. Your order is placed into a shipping que via order date as soon as your order is placed and processed. As products become available, your product for your order is shipped out based on the order date of your order. If you are not willing or simply cannot wait then we recommend to not order. If you are not concerned about the wait times and want to get your order into the shipping que as fast as possible, then we recommend you order.
Q: What does it mean when it says my order is processing?
A: Processing means that the order has been accepted into the warehouse or fulfillment center to begin the process of fulfillment.
Q: How long are your processing times?
A: When an order is received it takes 2-4 days to process and to be sent to the warehouse. It will stay in the processing state until it is shipped.
Q: What is the status of my order?
A: Your order status can be found at https://usfitnesssupply.com/shippingtracking/
Q: When will my order ship?
A: All estimated shipping dates can be found on the order confirmation email as well as the product page when you are ordering. Keep in mind these are Estimated and the actual date can vary.
Q: I never received an order confirmation email, where is it?
A: Please check your spam folder and move us to your inbox.
Q: It's past the estimated shipping dates, when will my order ship?
A: All shipping dates are estimates, all products currently have long lead times due to the influx of orders the fitness industry is experiencing. Your order will get shipped.
Q: Do weight plates come in singles or pairs?
A: All weight plates come individually. Unless specifically otherwise stated.
Q: Do dumbbells come in singles or pairs?
A: All dumbbells come individually. Unless specifically otherwise stated.
Q: What are the current shipping times?
A: All shipping delays and times will be posted on product pages. If no delay is stated then it is an approximate 10-14 business day delay.
Q: How can I get my order faster?
A: Unfortunately you can not. The delays on fitness products are nation wide and the delays are affecting everyone.
Q: Can I get any products faster?
A: Yes there are a few Commercial Grade Manufacturers that are not experiencing as high of lead times as others. Generally the commercial grade items are shipping the fastes with an approximate 2-4 week delay.
Q: How do I cancel an order?
A: You can cancel an order by contacting [email protected] please provide order number as well as reason for cancellation.
Q: Is there a fee to cancel an order?
A: There is a minimum fee of 2.9% to cancel any credit card debit card order. This fee is directly associated with our Merchant account which handles credit card payments and credit card cancellations. There is no cancellation fee associated for any order placed using PayPal or Affirm.
Q: What is the refund process?
A: Please allow 1-3 days for the order to be processed as cancelled. Once you receive a credit memo email we have cancelled your order. It is then up to your bank and or card carrier to determine how fast they return the monies.
Q: I received tracking information for my order but I only received part of my order?
A: Many items will be shipped separately. Especially if your items are from different manufacturers and or have different estimated shipping times associated with them. For any items you did not receive, you will receive a separate tracking number for those items with an additional email stating the separate tracking number.